serena@it: ~

IT support with a wide surface: client systems, networking, Active Directory, and the automation that makes the repetitive parts go away. Hands-on, not just theory.

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what I actually do

I'm Serena. I work in IT support at echion Communication, currently focused on digital signage systems: Windows and Android signage players, LED walls, content management through Navori, and the SaaS tools that run them. About two years into it professionally, and it's given me a genuinely wide surface to work across hardware, software, and client accounts at the same time.

Day to day that means second and third level support, first level sits with a dedicated support team, project managing signage installations end to end, and setting up the players themselves on both Windows and Android. Account and identity management for the platforms we run is part of that too.

The parts that get repetitive, I automate. I write my own Python for the tedious stuff, inventory and asset creation through Snipe-IT being the clearest example, instead of doing it by hand every time.

Networking and Active Directory are where I'm actively building depth. I've configured DHCP and IP ranges, set up switches and routers, built out VPNs, segmented networks with subnets and DMZs, and handled port forwarding and printer setups, hands-on, not just in theory. AD I know mostly from the structure and configuration side so far: I can navigate it and spot a misconfiguration, but production administration is still something I'm growing into.

Before this role I spent a few years around the edges of IT without the title. At View Capital I managed digital platforms end to end, access control, operations, and ongoing optimization, while picking up security fundamentals on my own as I went. At smino I rebuilt and maintained the company website on WordPress, structure, performance and usability included. None of it was formally "IT support," but it's a lot of where the instinct for owning a system end to end actually came from.

I also have a security specialty on the side: offensive security research through Hack The Box, and working toward HTB's Certified Junior Cybersecurity Associate certification. Flip the switch above to see that half.

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year in professional IT support
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support tiers owned, 2nd & 3rd level
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years on the Zammad ticketing system
the day to day toolkit

support & service management

  • 2nd and 3rd level support, escalations from a dedicated 1st level team
  • 2 years on the Zammad ticketing system, plus Jira for my own project tracking
  • account, identity and access management across SaaS platforms

digital signage & AV systems

  • Windows and Android signage player setup and configuration
  • LED wall deployment and content management through Navori
  • administering the SaaS platforms behind it all

client & project setup

  • end to end project management for signage installations
  • device provisioning for Windows and Android hardware
  • hardware and software rollout for client sites
  • prior experience owning digital platforms end to end: access control, operations, and a full WordPress site rebuild

networking, hands-on

  • DHCP, IP ranging, switch and router configuration
  • VPN setup, subnetting, DMZ segmentation, port forwarding
  • printer setup and standard network hardening

active directory, building depth

  • comfortable navigating the structure and spotting common misconfigurations
  • picked up through self-study and close exposure to real AD administration
  • still early on the hands-on production side, and actively working on it

automation & scripting

  • Python for internal tooling, including Snipe-IT asset and inventory automation
  • reinforced through Harvard's CS50: Introduction to Computer Science and Introduction to Programming with Python (2024)
  • SQL and HTML/CSS fundamentals, picked up building and running my own ecommerce shop end to end
  • Bash day to day for operations, growing familiarity with PowerShell
currently digging into: Active Directory administration beyond the basics, building and hardening a firewall from scratch, and getting more PowerShell under my belt.
things I build
Snipe-IT inventory automation
in use

A set of Python scripts that automate asset and inventory creation in Snipe-IT instead of entering new signage hardware by hand. Built to cut down the most repetitive part of onboarding new devices, player by player, LED wall by LED wall, into something that runs in seconds.

Python Snipe-IT API internal tooling
signage PC setup script
in use

An automated setup script for Windows 10 and 11 that configures a new signage PC end to end, everything short of the BIOS itself. It sets the desktop background, taskbar behavior, and update settings, hides desktop icons, runs installers from a preset directory for remote access tools, and configures autologon. What used to be about an hour of manual setup per machine is now closer to 20 minutes.

Bash Windows 10 / 11 system configuration
display scaling fix
in use

A script that enforces consistent display scaling on Windows 10 and 11 signage PCs. Mismatched scaling was an ongoing problem that quietly broke how content rendered on screen, and kept coming back machine after machine. Writing a permanent fix took about 10 minutes, running it takes less than a second.

Bash Windows 10 / 11 display configuration
independent ecommerce store
completed

Built and ran an online shop solo during a stretch of self-employment: Shopify setup, HTML and CSS customization, hosting and domain configuration, and payment integration, no team behind it. Also negotiated supplier contracts directly and handled technical SEO, which took organic ranking from nothing to a real source of traffic.

Shopify HTML / CSS payment integration technical SEO
this site
shipped

A single self-contained HTML file: no build step, no frameworks, no external requests of any kind. Everything, styling, animation, the mode switcher, and the write-up decryption, is hand-written vanilla CSS and JavaScript, locked down with a strict Content-Security-Policy. The one gated write-up on the security side is genuinely encrypted client-side with AES-256-GCM, not just visually hidden.

vanilla JS Web Crypto API zero dependencies
say hi

Open to opportunities in IT support and systems work, with a particular interest in roles that touch networking, Active Directory, or automation, plus anything on the security side where breaking things on purpose is part of the job description. The fastest way to reach me is email.